Lost in the Mail: Solving Refund Deliverability in Auto Finance

Lost checks, payment delays, and increased audit exposure—consumer refunds pose a growing risk for automotive lenders in today’s challenging regulatory environment. As state and federal regulators ramp up their scrutiny of automotive refunds, delivering timely payments is critical to reducing compliance risk.

Onbe’s on-demand webinar, hosted by AFSA, explores the hurdles lenders face—from lost checks to process inefficiencies to the complexities of unclaimed property—and the solutions for paying faster and smarter amid regulatory challenges, rising costs, and evolving consumer preferences.

Presented by Max Grande, Head of Automotive Segment Management at Onbe, and Carrie Creed, Sr. Director of Enterprise Sales.

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