Patient Refunds: How to Overcome Common Challenges

Healthcare organizations have the opportunity to switch to digital-first payment experiences to improve refund delivery speed, simplify their payment operations, reduce costs and risk, and deliver improved patient experiences.

According to Aite-Novarica, provider refunds to consumers increased by 5% in 2022—and with this growing volume of payments comes fresh urgency to improve the refund process. Providers have the opportunity to switch from checks, which have high costs, risk, and complexity, to a digital-first payment experience offering the convenience and fast gratification today’s consumers demand. In this e-book, you’ll learn:

  • How consumer payment preferences have evolved
  • Benefits of switching from checks to digital refunds
  • Answers to top payment FAQs from healthcare providers