How to Modernize Auto Loan Overpayment Refunds

Learn strategies for refunding your customers quickly and cost-effectively while offering the popular payment choices they’re looking for.

Americans borrow more than 2.3 million auto loans each month, which means lenders send millions of overpayment refund checks every year. With the cost of cutting a check coming in at $7–12, refunds are an opportunity to reduce costs while delivering a better customer experience. Learn strategies for refunding your customers quickly and cost-effectively while offering the popular payment choices they’re looking for.  

Speakers:  Tony McGee, Sr. Director, Market Management at Onbe; John Mason, SVP of Operations at Westlake Financial Services

In this webinar, you’ll learn:  

• How to streamline your refund process and reduce costs  

• The importance of the refund experience—and how to deliver on changing payment preferences  

• Benefits of partnering with a fintech for payment operations

How to Modernize Auto Loan Overpayment Refunds

Learn strategies for refunding your customers quickly and cost-effectively while offering the popular payment choices they’re looking for.

Published on
March 3, 2023

Americans borrow more than 2.3 million auto loans each month, which means lenders send millions of overpayment refund checks every year. With the cost of cutting a check coming in at $7–12, refunds are an opportunity to reduce costs while delivering a better customer experience. Learn strategies for refunding your customers quickly and cost-effectively while offering the popular payment choices they’re looking for.  

Speakers:  Tony McGee, Sr. Director, Market Management at Onbe; John Mason, SVP of Operations at Westlake Financial Services

In this webinar, you’ll learn:  

• How to streamline your refund process and reduce costs  

• The importance of the refund experience—and how to deliver on changing payment preferences  

• Benefits of partnering with a fintech for payment operations

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