Americans borrow more than 2.3 million auto loans each month, which means lenders send millions of overpayment refund checks every year. With the cost of cutting a check coming in at $7–12, refunds are an opportunity to reduce costs while delivering a better customer experience. Learn strategies for refunding your customers quickly and cost-effectively while offering the popular payment choices they’re looking for.
Speakers: Tony McGee, Sr. Director, Market Management at Onbe; John Mason, SVP of Operations at Westlake Financial Services
In this webinar, you’ll learn:
• How to streamline your refund process and reduce costs
• The importance of the refund experience—and how to deliver on changing payment preferences
• Benefits of partnering with a fintech for payment operations