Altice USA: Delivering an Optimum Refund Experience

Altice USA issues millions of dollars in deposit refunds, statement credits, and customer incentives each year and needed a way to reduce its program costs, risk, and administrative burden. Learn how Altice partnered with Onbe to develop a disbursement program that:

• Reduced the costs associated with issuing paper checks
• Decreased refund-related customer service calls by 12%
• Saved more than 1,000 pounds of paper in the program’s first year