AEP: Streamlining Subscriber Refunds

Onbe developed a digital payment solution around a cobranded payment card to create a seamless refund experience for AEP's subscribers.

American Electric Power (AEP) sought a subscriber refund solution that would streamline back-of-house processes while delivering an improved customer experience. Learn how AEP worked with Onbe to develop a card-based program that:

  • Improved operational efficiencies for AEP
  • Delivered customer refunds faster
  • Reduced the fraud associated with checks

Read the Case Study