Eliminate Cost, Friction and Risk from Your Refund Operations
Offload operational burden and unclaimed property risk while improving the customer experience –driving greater return on assets
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Are manual, check-based refunds holding your business back?
- Manual exception handling, refund reissues, and audit prep consume operations team bandwidth
- Check reissues, fraud, and address errors inflate costs and lead to delays, escalating dealer complaints and support volume
- Refund status calls and dealer escalations drive up servicing costs and impact NPS
Onbe + Westlake: Proven Results
Westlake Financial modernized their refund process with Onbe, reducing costs and delivering instant refunds—improving both dealer relationships and customer satisfaction.
Onbe was able to remove the internal costs and labor associated with our processes while creating a more user-friendly payment experience for our customers. Decreasing the amount of time it took for refunds to reach the customer was a goal, and Onbe’s digital refund solution decreased wait times dramatically.
John Mason
Senior Vice President of Operations
Why leading loan servicing teams choose Onbe
cut costs & STREAMLINE PROCESSES
- Reduce refund costs tied to check fulfillment, servicing and audit preparation
- Save up to $8+ per refund by digitizing delivery and eliminating manual exception handling
Enhance Customer Satisfaction
- Boost refund delivery success rates, eliminating friction from lost and stolen checks and reducing dealer escalations
- Seamless, instant payments with built-in status notifications deliver transparency and trackability
- 88% of consumer prefer digital payouts—boost retention, satisfaction and repeat borrowing behavior
OFFLOAD LIABILITY AND SIMPLIFY COMPLIANCE
- Onbe assumes 100% responsibility for unclaimed property handling
- Built-in refund timing controls and audit-ready reporting make it easy to comply with evolving timing rules for GAP and overpayment refunds
… All through one point of integration
- With flexible API and file-based options, go live with low dev lift – fast
- Westlake went live in 55 days
Ready to reduce costs and modernize your refund process?
Talk to an expert today—see how Westlake and others are transforming their servicing operations with Onbe.
